Terms and Conditions

Article 1 – Definitions

Cooling-off period: The period during which the customer can exercise their right of cancellation.
Customer: A natural person not acting in the course of trade, business, or profession who enters into a distance contract with Tangled Tastes & Threads.
Day: Calendar day.
Duration transaction: A distance contract for a series of digital products and/or services delivered over time.
Durable medium: Any means that allows the customer or Tangled Tastes & Threads to store information for future reference and unchanged reproduction.
Right of withdrawal: The customer's option to cancel the distance contract within the withdrawal period.
Tangled Tastes & Threads: The business offering digital products and/or related services at a distance to customers.
Distance contract: A contract concluded via a system organized for the remote sale of digital products and/or services using distance communication techniques.
Remote communication technique: Any means to conclude a contract without the customer and Tangled Tastes & Threads being physically present together.
General terms and conditions: The current general terms and conditions of Tangled Tastes & Threads.

Article 2 – Applicability

These terms and conditions apply to every offer and distance contract concluded between Tangled Tastes & Threads and the customer.

Before a contract is concluded, the text of these terms and conditions will be made available to the customer. If not possible, it will be provided upon request without charge.
For electronic contracts, these terms and conditions can be made available electronically in a way that allows storage for future reference.
If specific conditions for digital products or services apply, they are supplementary to these terms. In the event of conflicting terms, the most favorable to the customer applies.

Article 3 – Tangled Tastes & Threads Identity

Article 4 – The Offer

Offers will clearly state their validity period or any specific conditions.
All offers are non-binding and subject to changes by Tangled Tastes & Threads.
Descriptions of digital products and/or services will be complete and accurate. Images or examples used are illustrative but may not reflect exact details.
The offer will clearly outline:
- Total price (excluding any taxes or fees).
- Access or download costs for digital products.
- Right of withdrawal (if applicable).
- Payment, delivery, and fulfillment methods.
- Period of validity.
- Any additional terms relevant to the offer.

Article 5 – The Contract

The contract is concluded once the customer accepts the offer and fulfills the stated conditions.
For electronic agreements, receipt of acceptance will be acknowledged electronically.
Tangled Tastes & Threads will take appropriate measures to ensure secure data transmission and online transactions.
If Tangled Tastes & Threads finds reasons to refuse an order, it reserves the right to do so or to apply special conditions, providing justification to the customer.

Article 6 – Right of Cancellation

Customers have 14 days from receipt of the digital product to cancel their purchase without reason.
Cancellation must be requested in writing or via email within the cooling-off period.
Once cancellation is received, Tangled Tastes & Threads will process the cancellation, and access to the digital product will be revoked.

Article 7 – Costs in Case of Withdrawal

The customer will not bear the cost of returning digital products as they are delivered electronically.
Refunds will be processed within 14 days of the cancellation being confirmed.

Article 8 – Price

Prices will remain unchanged during the validity period stated in the offer, except for changes in taxes or applicable fees.
Any errors in pricing or typographical mistakes will not bind Tangled Tastes & Threads.
The customer is responsible for additional costs such as taxes or digital platform fees.

Article 9 – Conformity and Warranty

Digital products will conform to the contract and meet reasonable quality standards.
Customers must notify Tangled Tastes & Threads of any defects within 14 days of delivery or access to the digital product.
Warranty does not apply to:
- Improper use of digital products.
- Modifications or unauthorized access.
- Compatibility issues with the customer’s device or software.

Article 10 – Delivery and Execution

Digital products will be delivered via electronic download or access link to the email or account provided by the customer.
Delivery will occur within 30 days unless agreed otherwise. If delayed, the customer will be informed and may cancel the order for a refund.
If a product is unavailable, a replacement digital product may be offered. The customer retains the right to reject the replacement.

Article 11 – Duration Transactions

Open-ended contracts for regular digital content supply can be terminated with one month’s notice.
Fixed-term contracts for digital subscriptions will not renew automatically unless agreed with the customer.
Contracts longer than one year may be terminated after one year with one month’s notice.

Article 12 – Payment

Payments must be completed within the specified period after the cooling-off period.
Customers must report inaccuracies in payment details promptly.

Article 13 – Complaints Procedure

Complaints must be submitted within 7 days of discovering any issues with the digital product.
Complaints will be acknowledged within 14 days, with an indication of resolution time if more than 14 days are required.
If a complaint is justified, Tangled Tastes & Threads will offer a replacement or fix the issue without additional charge.

Article 14 – Disputes

Article 15 – Updates to Terms

These terms and conditions may be updated to reflect changes in operations or practices. Customers are encouraged to review this page periodically.